Recall Woes Push Along GM's Cultural Reinvention

Critics have blamed General Motors' delayed recall of a defective ignition switch on its dysfunctional culture. But there is already a shift underway to prioritize customers and communication.

Source: http://www.npr.org/2014/04/24/306531838/recall-woes-push-along-gms-cultural-reinvention?ft=1&f=1003

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