Making New Connections On A Trapped Subway Train

Laura Lane was heading to work when her train got stuck. Conductor Paquita Williams was soon walking through the cars, putting passengers at ease in the darkness. Laura was so impressed with how Paquita handled the two-hour ordeal, she wanted to learn more about her.

Source: http://www.npr.org/2013/11/15/245223090/making-new-connections-on-a-trapped-subway-train?ft=1&f=1057

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