We've all been put on hold. NPR's Lynn Neary talks to journalist Tom Vanderbilt, who says that music on the other end of the phone line helps keep customers sane while they wait.
Source: http://www.npr.org/2014/09/14/348412180/your-call-is-important-which-is-why-you-hear-music?utm_medium=RSS&utm_campaign=artslife
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